Last Updated: June 2026
1. Acceptance of Terms
By accessing and using the NeoHealth website and services (operated by Neotech), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Definitions
- NeoHealth: The healthcare technology division of Neotech
- Services: Hospital management systems, digital healthcare solutions, and related software
- User: Any individual or entity accessing our website or services
- Client: Healthcare facilities using our paid services
3. Use of Services
3.1 Eligibility
You must be at least 18 years old and have the legal authority to enter into these terms. Healthcare facilities must be properly licensed and authorized to operate.
3.2 Account Responsibilities
- Maintain confidentiality of your account credentials
- Provide accurate and complete information
- Notify us immediately of any unauthorized access
- Ensure all users comply with these terms
3.3 Prohibited Activities
- Reverse engineering or attempting to extract source code
- Using services for unauthorized data access
- Interfering with service security or integrity
- Uploading malicious software or viruses
- Violating any applicable healthcare laws or regulations
4. Service Availability and Support
We strive to maintain 99.9% uptime for our services. However, we reserve the right to:
- Perform scheduled maintenance with advance notice
- Modify or discontinue services (with 30 days notice for paid clients)
- Limit access during emergencies or security threats
Technical support is available via email, phone, and our support portal during business hours.
5. Data Ownership and Security
- Clients retain ownership of their patient and operational data
- We act as a data processor and maintain strict confidentiality
- We implement industry-standard security measures
- Regular backups are performed with 30-day retention
6. Fees and Payment
6.1 Pricing
- Fees are based on the service plan selected
- All fees are quoted in Indian Rupees (INR) unless otherwise specified
- Prices exclude applicable taxes
6.2 Billing
- Monthly or annual billing cycles available
- Payment due within 15 days of invoice
- Late payments may incur service suspension
6.3 Cancellation
Clients may cancel services with 30 days written notice. No refunds for prepaid unused periods unless otherwise agreed.
7. Intellectual Property
- All software, designs, and content are property of Neotech
- Clients receive a limited license to use the services
- No transfer of ownership or rights is granted
- Feedback and suggestions may be incorporated into our products
8. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed fees paid in the preceding 12 months
- We are not responsible for data loss due to client negligence
- Force majeure events exempt us from liability
9. Indemnification
You agree to indemnify and hold harmless Neotech and its employees from any claims arising from:
- Your use of our services
- Violation of these terms
- Infringement of third-party rights
- Violation of applicable laws
10. Governing Law and Dispute Resolution
These terms are governed by the laws of India. Any disputes shall be resolved through arbitration in Sundargarh, Odisha, India.
11. Changes to Terms
We may modify these terms at any time. Significant changes will be notified via email or website notice. Continued use after changes constitutes acceptance.
12. Contact Information
For questions about these Terms and Conditions:
- info@neotech.world | email2ndi@gmail.com
- +91 6622 3560 90
- neotech.world
